Order Cancellation:

Changed your mind about your purchase? Please reach out to us as soon as possible via Instagram DMs @karepango, and we can arrange for your order to be cancelled and refunded before it's shipped. If your order has already been processed and dispatched, we regret that we cannot cancel it. Please remember that our products are typically made-to-order. After processing a cancellation, the refunded amount should appear in your account within 3-10 days.

Refunds & Returns:

You can start a return here.

If you are not completely satisfied with your purchase, you may return eligible items within 30 days of receiving your order.

Purchasers that opted in for checkout+ will have free returns. Purchaser that opted out are responsible for all shipping fees for goods being returned or exchanged, including shipping fees for exchanged goods returned to purchaser.

To qualify for a return, returned item must be in original packaging, unworn, unwashed, and unused with all original tags attached. Items showing sing of wear, washing, stains, or marks may not be eligible for a refund.

If a returned item is deemed unsuitable for a return, Karepango reserves the right to refuse the return.

• Please note that we are not responsible for refunds related to incorrect or undeliverable shipping addresses provided by the buyer.

Carrier claims:
You can start a claim here.

If you opted into Checkout+: your order is covered by package protection. If your package is lost, stolen, or damaged in transit, once approved, we'll replace the item at no extra cost (or issue a refund/store credit if it's out of stock). For damaged items, please include a photo of the damage when you file.

If you opted out of Checkout+: your order is not protected against carrier loss or damage, and we're unable to cover replacements for shipping-related issues.

Please inspect your order when it arrives and file any claim within 30 days of the delivery date.